SignalR Troubleshooting Basics
How to think about real-time app issues when SignalR or WebSocket-style behavior is involved.
Start with the symptom
Real-time issues may look like missing notifications, stale status, delayed updates, or reconnect loops. Capture what the user expected to update and what actually happened.
Check connection behavior
Browser devtools can show whether real-time connections are opening, closing, reconnecting, or failing. Network conditions and proxies can affect these connections.
Compare environments
Test another browser, network, account, and environment if available. This helps determine whether the issue is local, account-specific, or system-wide.
Document timing
For real-time bugs, timestamps matter. Include when the event happened, when the UI updated, and whether refresh changed the state.
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Small utilities for the next step
Severity / Priority Calculator
Use it before filing a defect, during triage, or when a team needs a quick neutral starting point.
Incident Timeline Builder
Use it during bug escalations, support handoffs, launch issues, or post-incident summaries.
Timestamp Converter
Use it when comparing log entries, user reports, screenshots, and monitoring events.
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